FAQ
Hey!BLC FAQ
Customer

Hey! is a mobile payment application that you download to your smartphone. Once you register, a free of charge wallet account is automatically created for you, through which you will pay and receive money.

Hey! works on all android and iOS operated smartphones.

The HEY! wallet account is a free of charge current account specific to HEY! and limited to transactions related to HEY!.

Yes. Access the "Pay to Mobile" icon on the "Pay" tab enter the mobile number and amount you wish to send and the receiver will receive a message to cash the funds through any BLC Bank or OMT branch (OMT fees apply, refer to question 25) using a code received by SMS on his device, not necessarily a smartphone.

Anyone can use HEY!BLC Mobile Payment, you can start using it now even if you are not BLC Bank Clients. All you need is to do is download "HEY!BLC" on your iOS or android operated smartphone. However, BLC customers are eligible to benefit from the application’s full features

Pending transactions refers to the list of transactions received from merchants’ through remote payment (such as deliveries) but that are not processed yet.

If you are not able to access your contacts list from within the application, please refer to the privacy settings of your phone, in order to make sure that the application has access to your phonebook.

Yes, in the "Home" tab enter "Mobile Recharge" icon. Please make sure you that you have enough money on your wallet to be able to complete the transaction.

You can make as many transactions as you want at merchants without internet connection and this is how it works:

  • Every time you login to HEY! while you are connected to the internet, HEY! automatically stocks-up 5 QR codes for you. So always remember to login once before leaving your connection.
  • At your 6th transaction, you will need to enter your PIN on the merchant’s tablet to proceed.

If you lose your phone, you should report it to BLC Bank’s customer service hotline on 1510 and have your wallet account temporarily de-activated. When you re-enroll on another device, this same account will automatically be linked to your new device if you are previously registered through mobile or internet banking. If, however you are registering through your mobile number, a Bank customer service representative will contact you within 24h.

If you are not a BLC Bank Client you can use HEY! lite for 4 months, after which you will need to head to any BLC Bank branch and complete your registration. On expiry you can collect your remaining amount of money from any of BLC Bank branches. Please note that there is a restriction on the number and the amount of transactions. For more info call us on 1510.

If you are experiencing any bugs/ errors with the application, you may send us an email to help us identify and fix the cause of the crash. Enter the help section and just mention crashing in the subject and describe the steps which led to the problem.

After downloading HEY!BLC from your app or Google play store, you can choose the registration option on the first screen. You can choose one of the following:

  • I am a BLC Bank Client
  • I am NOT a BLC Bank client
  • I am a supplementary user

As a BLC Bank client you can choose to register either through your internet/mobile banking or through your mobile number, depending on where you would like to receive your HEY! activation code. On the app first screen choose "I am a BLC Bank Client" and follow the steps indicated on your mobile screen.

All you need is to do is download "HEY!BLC" on your iOS or android operated smartphone. Then, on the app first screen choose "I am NOT a BLC Bank Client" and follow the steps indicated on your mobile screen. Note: You will need to have your Lebanese ID or passport with you and, for your security, the registration process will require you to take a photo of one of them (no photo uploads allowed)

As the wallet account is directly linked to your mobile number AND Smartphone, in case your mobile number is different than the one you had given to BLC Bank, you will need to update it at the Bank before being able to proceed. Call us on 1510 and our customer service team will walk you through the steps.

The PIN is a code you will regularly use to access and confirm accounts and transfers as well as sensitive menus within the application such as settings. This code needs to be between 6 and 10 numbers and cannot be a sequence such as 111111. Make sure it is easy for you to remember.

In case you forget your PIN, all you need to do is press on the "Settings" tab and choose "Forgot PIN" If you are enrolled via mobile/internet banking a message will be sent to your Internet banking or mobile banking's inbox with an activation code enabling you to reset your PIN. If you are enrolled via your mobile number or if you are not a BLC Bank client call us on 1510 and our customer service team will walk you through the steps. If you have a supplementary account, please call our Contact Center and the primary account owner will receive a message with an activation code enabling you to reset your Pin.

As you open the HEY! app and enter your lock pattern, you will land on the "Pay" tab where a big QR code is displayed. Just face your phone screen to the merchant's HEY! Tablet camera, the payment will be done instantly.

You can reverse any transaction received, but you cannot reverse a payment that you have already done.

For added security when accessing the application, you need to set a Lock Pattern (same as a regular smart phone lock pattern). It needs to be composed of at least 5 clouds in a row. If you enter the lock pattern 3 times incorrectly, the application will be locked, and an activation code will be sent to your Internet or mobile banking's inbox to unlock the application if you are already registered through mobile or internet banking. If you are enrolled via your mobile number or if you are not a BLC Bank client call us on 1510 and our customer service team will walk you through the steps. If you have a supplementary account, please call our call center and the primary account will receive a message with an activation code enabling you to reset your Pin. You can change your lock pattern through the section "change pattern" under "settings". You will be able to choose between 9, 16 or 25-cloud pattern.

For your own security at registration, users are required to upload a clear photo of their face, enabling merchants to identify them when paying in stores.

If you are not able to upload an existing picture on your smartphone, please refer to the privacy settings of your phone, in order to make sure that the application can access your pictures.

You can feed your wallet through: HEY!BLC payments from other HEY!BLC users.

  • Cash deposits at any BLC Bank branch.
  • If you are a BLC Bank client, you can also refill your Hey!BLC wallet through any OMT branch in Lebanon and / or depositing cash through our smart ATMs and / or Internet/Mobile banking transfers to your wallet.
  • If you are a supplementary account your primary account can feed your wallet.
  • Amounts between $0.01 to $300, fees are $3 c/v in LBP
  • Amounts between $300.01 to $1,000 , fees are $5 c/v in LBP
  • Amounts between $1,000.01 to $2,000, fees are $8 c/v in LBP

The OMT Fees will be deducted from the amount sent to the receiver by the OMT branch. If the sender wishes to pay OMT fees he / she should add to the amount to be sent the equivalent OMT fees showing in question 25.

If you are a BLC Bank client, you have the choice to Link HEY! to the BLC Bank current account of your choice. Call us on 1510 and our customer service team will walk you through the steps.

No, HEY!BLC is linked only to your wallet account. You check out all your accounts through your Internet or Mobile banking services.

You can remove a supplementary user by blocking him from your application through "Manage Sub-accounts" section under "Settings". You choose the sub-account that you wish to block and press "block" icon. The funds will remain in the wallet under your own accounts. You will be able to access to these funds through Internet Banking or the Mobile Banking services.

You may add supplementary users using the section "create a sub-account" in "Settings" tab. Add the mobile number you wish to add, and upload a copy of the supplementary user's ID. Codes will be sent to you and the users to activate their application.

Supplementary users have access to the account you have created for them when you have added them from your application. They will not have access to any of your other accounts; however you will be able to check their account using the internet banking and mobile banking services.

A QR code (abbreviated from Quick Response Code) is a machine readable optical label that will allow the merchant tablet to read your app information and instantly debit the payment amount from your wallet account into their own account upon payment.

First, uninstall the application from your old phone then download HEY! onto your new mobile phone. While registering, the app will notify you that you are already enrolled onto another device and will redirect you to a "swap devices" screen. If you are enrolling through your Internet/Mobile Banking, you will simultaneously receive an unlock code to your inbox that will allow you to resume registration. If you are enrolled via your mobile number or if you are not a BLC Bank client, call us on 1510 and our customer service team will walk you through the steps. If you have a supplementary account, please call our Contact Center and the primary account will receive a message with an activation code enabling you to reset your Pin.

The transaction limits option, found under the "settings" tab, allows you to set the maximum amount that you can pay at a merchant through HEY! without needing to enter your PIN on the merchant's tablet.

Merchant

If the tablet is not turning on, please plug the tablet to the charger, a battery on the screen should show the energy level; if it is red it means that it is low, keep it plugged and after a while, turn on the tablet.

In case of any physical damage: Screen, charger, etc… contact our Call Center on 1510.

Check your router for internet connection, or check the tablet's settings, section "WiFi". The internet connection might not be identified, or you need to enter the password to join the network.

If you’re an admin on the app, please contact our Call Center on 1510 and a one-time password will be provided to you.
If you're a Cashier or a Supervisor on the app, contact the Administrator.The latter logs into the application, goes to Manage Users section, edits and unlocks your username.

If you’re an admin on the app, contact our Call Center on 1510. And a one-time password will be provided to you.
If you're a Cashier or a Supervisor on the app, contact the Administrator. The Latter logs into the application, go's to Manage Users section, edits and sets a new password for you.

The Administrator should login using his username. The Admin will the go to "Manage users" section, and choose Add user (using + sign on the screen). Upon creation of the user, the Administrator can specify the profile, being a Supervisor or a Cashier. The Administrator sets the username as well as the password, which will be changed by the new user upon 1st log in.

The Administrator profile can add new Supervisors or Cashiers following the process described in question #4.
The Administrator can deactivate a Supervisor's username by choosing ""Manager Users"" section then clicking on edit to change on the Supervisor’s name.

Reports are generated by choosing the "Reports" section. All you have to do is enter the date and time ranges for the report and the report will be sent to an email address specified at enrollment to the app.

Reports displaying Transaction history, showing details of transactions in terms of amounts, dates, payers', etc…

The cashier initiates the reversal by choosing "Reverse payment". The Supervisor's credentials are required to execute and complete the reversal.

  • Check if the date set by the bank to enable you reverse a transaction is still not expired.
  • Make sure the Supervisor's credentials are accurate.
  • Make sure the merchant's account linked to the app have sufficient amount to reverse the transaction.

To reverse a payment received, you have 1 hours from the time the payment was done. Should you wish to reverse a payment after this deadline, please contact our Call Center on 1510.

If the application is deleted from the tablet, Please contact the Bank on 1510 24/7.

BLC Pass FAQ

You can search for “BLC Pass” in your application store and download it again. Once download is successful, call us on 1510 to request the app’s activation codes. They will reach you within 24h via SMS messages to your mobile number.

You will be asked to generate and enter the One-Time-Password (OTP) when:

  • Accessing the “User Preferences” page
  • Transferring funds to:
    • An account holder at BLC Bank
    • An account holder at any other Bank
  • Administrating a secondary user.

The following phone operating systems accept BLC Pass application:

  • Android OS 2.2 and later
  • iOS 4.1 and later
  • BlackBerry OS 5.0 and later
  • Windows Phone 8
  • Blackberry BBX
  • MIDP2 compatible devices

For a full list of mobile devices, please refer to the following link:

http://dp4mobile.demo.vasco.com/dp4mobile/stats.jsp

In case your phone is not compatible with the BLC Pass app, visit your BLC Bank branch to collect and activate a token device.

Yes; however your Internet Banking account will be switch to “query” mode, which only allows you to view your accounts. You will not be able to perform transfers, even between your own accounts.

For security reasons, a token is mandatory for the use of Internet Banking in full mode.

First, make sure to uninstall the application before selling your phone. If you however forgot to uninstall it or you did not perform a security “wipe”, please call the Bank immediately on 1510.

To download the BLC Pass on your new phone:

You can search for “BLC Pass” in your application store and download it again. Once download is successful, call us on 1510 to request the app’s activation codes. They will reach you within 24h via SMS messages to your mobile number.

For security reasons, a token is mandatory for the use of Internet Banking in full mode.

Note: If you have a Nokia Symbian phone, the call center will send you an SMS containing a download link, followed by the activation codes.

The application is not associated with your mobile number. However, you should call the Bank for updating your records, as all the Bank’s notifications will be sent to your old mobile number.

No, you dot need internet connection to generate OTPs. The internet connection is only needed when downloading the application.

If you lose the activation code, call the Bank on 1510 to request the app’s activation codes. They will reach you within 24h via SMS messages to your mobile number.

You can do any of the following:

  • Call the Bank on 1510 to request the SMS containing the download link.
  • Search your application store for “BLC Pass”
  • Visit BLC Pass

The link to download the app is also available on your Internet Banking, on all the pages requiring a One-Time-Password.

You can add an additional layer of security by setting a password for the application (P.S. Enabling the password option is irreversible). In order to do so, tap on “Settings” then choose “Change Password”. Enter your new password then tap on “OK”. You will be requested to enter this password every time you open BLC Pass.

Enter your new password then tap on “OK”. You will be requested to enter this password every time you open BLC Pass.

In case you forgot the application’s password, uninstall the application from your phone download it again. Once download is successful, call us on 1510 to request the app’s activation codes. They will reach you within 24h via SMS messages to your mobile number.

BLC Mobile Banking FAQ

In order to cater to your needs, BLC Bank has created a Mobile Banking Application.

This safe user-friendly application will help you 24/7, access and manage your accounts, perform real-time transactions in less time, save money with lower charges on all banking transactions

If you want to do the following, then you will need the BLC Mobile Application:

  • Transfer funds between your accounts & to any BLC Bank client.
  • Request new card, card payment, limit change and block a card
  • Browse our list of products: Browse BLC Bank list of products
  • Browse our list of products. Delete: repetition

Here are the tree easy steps to start banking on your phone:

  • Open internet banking account
  • Download the application on to your smart phone
  • Enroll and start banking!

Without opening an account at BLC Bank, you can still enjoy the application. Here are some of the services you can enjoy:

  • Get an idea on exchange rates though our currency converter.
  • Simulate and calculate a personal Loan.
  • Locate the nearest branch or ATM.
  • Check out BLC Bank’s list of products, services and packages.
  • Stay up to date with our activities and our latest news.

Open an account and experience the full service BLC Bank has to offer you!

Open an account in order to truly benefit from the full mobile banking service that BLC Bank has created just for you.

With the internet banking account you will be able to bank anywhere and anytime.

Once you have opened an account, kindly download the BLC Mobile Application.

To apply for full Mobile Banking you must:

  • I own apple device (iphone or ipad): Go to the apple store, and search for "BLC Bank Mobile Banking" Install the application onto your iPhone or iPad
  • I own an android device Go to the Play store, and search for "BLC Bank Mobile Banking" Install the application onto your Phone or Tablet.

If you are accessing this though your phone, HERE is the link!

Click the "App Store" icon on the home screen of your iPhone. Use the icons at the bottom of the screen to browse categories of apps. Click "Search" at the bottom of the screen and type "BLC Bank Mobile Banking" into the search bar that appears.

Tap the icon for any app that interests you to reach additional information about the app, including developer notes, screen shots and user ratings.

Select the app you've decided to download by tapping the button that contains the price or the word "Free." The App Store prompts you for your Apple ID. If you don't have one, follow the onscreen instructions to acquire one. An Apple ID is required to download apps to your iPhone.

Watch the download status bar that appears under the new icon on your iPhone. Once it is complete, you can access your new app.

To enroll into Full Mobile Banking, you need to have an Internet Banking (IB) account.

Call your branch and request to enroll, pass by the branch and pick-up your username and first time login pin, the activation code.

Install the application on your smart phone.

For your security, you are required to insert different codes:

  • Insert a user name (mUsername) of your choice (6 alphanumeric characters as minimum)
  • Insert a password (mPassword) of your choice (8 alphanumerical characters as minimum)
  • Insert an mPin of your choice (combination of minimum 4 numbers)
  • Log in, you are now able to access the application!
  • Click on the Full Personal Internet icon of the BLC Bank website
  • Insert your username: Initials + rim (John Smith 256231 = js256231)
  • Insert the pin provided for you on the slip you took from the Branch.

Once you have inserted this pin, you can modify modify it to create a new personalized password and log in!

In order to ensure your security, BLC Bank issues a code that permits you to activate your internet banking account. You will be able to change the code later on.

  • Read and agree to the mobile banking disclaimer.
  • Insert your IB (Internet Banking), it will automatically send an activation code to the IB inbox.
  • Insert your user name (1st letter of name + first letter of last name + Rim number : John Smith 256231 = js256231)
  • Insert your activation Code (that was sent to your IB Inbox)

Once you log in:

  • Kindly insert this code in the correct field
  • Insert a user name (mUsername) of your choice (combination of letters and numbers. 6 alphanumeric characters as minimum)
  • Kindly insert a password (mPassword) of your choice. The Password is to enter your account. It is a combination of letters and numbers, with a minimum of 8 characters.
  • For additional security, please create e new mPin of your choice. The mPin: is to allow you to make transfers. The mPin is a combination of minimum 4 numbers. What is an mPin? An mPin is an additional password that will be requested for access to certain pages, among which, transfers.

Log in, you are now able to access the application!

Kindly note that 3 unsuccessful attempts to log in will lock your account (wrong username, wrong password, wrong mPIN and wrong encryption). The unlock code will be sent to you on your IB inbox.

Pick the mUsername of your choice. It is a combination of letters and numbers, 6 alphanumeric characters as minimum.

It will be your username for the application.

Make sure to not forget it!

For additional security, please create e new mPin of your choice. The mPin: is to allow you to make transfers. The mPin is a combination of minimum 4 numbers. An mPin is an additional password that will be requested for access to certain pages, among which, transfers.

Kindly click on Forgot Password.

A new password will be sent to your IB inbox.

You will be able to change this password later on.

No, this cannot be done, for security reasons.

As soon as your phone has been stolen, kindly inform the bank imediately. We will deactivate the application at once.

The call center number is 1510.

Just like all of BLC Cloud's channels, our full mobile banking application is absolutely free of charge.

Get ready for some serious banking. With our Full Mobile Banking application, you can access all of your BLC Bank accounts.

Here are the different options:

  • My accounts
  • My cards
  • Transfers funds
  • IBANS
  • Inbox
  • Settings
  • E-service

You can access your account (My accounts). You can view all your accounts and balances. It shows you a statement (only view) of your accounts.

You can access your cards (My cards )

You can Transfer fund: from one of your own accounts, to the other. All you have to do is fill in the names of the accounts, the amount and the currency. In order to ensure your security, you automatically receive an e-mail every time you transfer your money: You instantly receive a message on your mobile banking inbox confirming your transfer.

You have access to your Ibans codes that you can copy very simply.

You have access to an Inbox, where you receive emails for every transfer, every error in mPin and when you first subscribe.

You have access to your accounts setting, by entering your mPin and get access to:

  • Currency Converter: Convert currencies here in real time!
  • Loan Calculator: Calculate your loan here, fill in your information and you shall be contacted by the bank as soon as possible.
  • ATM &Branch Locator: Her you can locate all our branches as well as all our ATM
  • You can also contact the branches here.
  • List of Products: Learn more about BLC Products and services: Our Accounts and packages, Our Loans, Our Cards, Our Business solutions
  • News: Have access to our latest news and event!
  • Call: Contact our call center, or e-mail us here
  • Share