FAQ
BLC Pass FAQ

You can search for “BLC Pass” in your application store and download it again. Once download is successful, call us on 1510 to request the app’s activation codes. They will reach you within 24h via SMS messages to your mobile number.

You will be asked to generate and enter the One-Time-Password (OTP) when:

  • Accessing the “User Preferences” page
  • Transferring funds to:
    • An account holder at BLC Bank
    • An account holder at any other Bank
  • Administrating a secondary user.

The following phone operating systems accept BLC Pass application:

  • Android OS 2.2 and later
  • iOS 4.1 and later
  • BlackBerry OS 5.0 and later
  • Windows Phone 8
  • Blackberry BBX
  • MIDP2 compatible devices

For a full list of mobile devices, please refer to the following link:

http://dp4mobile.demo.vasco.com/dp4mobile/stats.jsp

In case your phone is not compatible with the BLC Pass app, visit your BLC Bank branch to collect and activate a token device.

Yes; however your Internet Banking account will be switch to “query” mode, which only allows you to view your accounts. You will not be able to perform transfers, even between your own accounts.

For security reasons, a token is mandatory for the use of Internet Banking in full mode.

First, make sure to uninstall the application before selling your phone. If you however forgot to uninstall it or you did not perform a security “wipe”, please call the Bank immediately on 1510.

To download the BLC Pass on your new phone:

You can search for “BLC Pass” in your application store and download it again. Once download is successful, call us on 1510 to request the app’s activation codes. They will reach you within 24h via SMS messages to your mobile number.

For security reasons, a token is mandatory for the use of Internet Banking in full mode.

Note: If you have a Nokia Symbian phone, the call center will send you an SMS containing a download link, followed by the activation codes.

The application is not associated with your mobile number. However, you should call the Bank for updating your records, as all the Bank’s notifications will be sent to your old mobile number.

No, you dot need internet connection to generate OTPs. The internet connection is only needed when downloading the application.

If you lose the activation code, call the Bank on 1510 to request the app’s activation codes. They will reach you within 24h via SMS messages to your mobile number.

You can do any of the following:

  • Call the Bank on 1510 to request the SMS containing the download link.
  • Search your application store for “BLC Pass”
  • Visit BLC Pass

The link to download the app is also available on your Internet Banking, on all the pages requiring a One-Time-Password.

You can add an additional layer of security by setting a password for the application (P.S. Enabling the password option is irreversible). In order to do so, tap on “Settings” then choose “Change Password”. Enter your new password then tap on “OK”. You will be requested to enter this password every time you open BLC Pass.

Enter your new password then tap on “OK”. You will be requested to enter this password every time you open BLC Pass.

In case you forgot the application’s password, uninstall the application from your phone download it again. Once download is successful, call us on 1510 to request the app’s activation codes. They will reach you within 24h via SMS messages to your mobile number.

BLC Mobile Banking FAQ

In order to cater to your needs, BLC Bank has created a Mobile Banking Application.

This safe user-friendly application will help you 24/7, access and manage your accounts, perform real-time transactions in less time, save money with lower charges on all banking transactions

If you want to do the following, then you will need the BLC Mobile Application:

  • Transfer funds between your accounts & to any BLC Bank client.
  • Request new card, card payment, limit change and block a card
  • Browse our list of products: Browse BLC Bank list of products
  • Browse our list of products. Delete: repetition

Here are the tree easy steps to start banking on your phone:

  • Open internet banking account
  • Download the application on to your smart phone
  • Enroll and start banking!

Without opening an account at BLC Bank, you can still enjoy the application. Here are some of the services you can enjoy:

  • Get an idea on exchange rates though our currency converter.
  • Simulate and calculate a personal Loan.
  • Locate the nearest branch or ATM.
  • Check out BLC Bank’s list of products, services and packages.
  • Stay up to date with our activities and our latest news.

Open an account and experience the full service BLC Bank has to offer you!

Open an account in order to truly benefit from the full mobile banking service that BLC Bank has created just for you.

With the internet banking account you will be able to bank anywhere and anytime.

Once you have opened an account, kindly download the BLC Mobile Application.

To apply for full Mobile Banking you must:

  • I own apple device (iphone or ipad): Go to the apple store, and search for "BLC Bank Mobile Banking" Install the application onto your iPhone or iPad
  • I own an android device Go to the Play store, and search for "BLC Bank Mobile Banking" Install the application onto your Phone or Tablet.

If you are accessing this though your phone, HERE is the link!

Click the "App Store" icon on the home screen of your iPhone. Use the icons at the bottom of the screen to browse categories of apps. Click "Search" at the bottom of the screen and type "BLC Bank Mobile Banking" into the search bar that appears.

Tap the icon for any app that interests you to reach additional information about the app, including developer notes, screen shots and user ratings.

Select the app you've decided to download by tapping the button that contains the price or the word "Free." The App Store prompts you for your Apple ID. If you don't have one, follow the onscreen instructions to acquire one. An Apple ID is required to download apps to your iPhone.

Watch the download status bar that appears under the new icon on your iPhone. Once it is complete, you can access your new app.

To enroll into Full Mobile Banking, you need to have an Internet Banking (IB) account.

Call your branch and request to enroll, pass by the branch and pick-up your username and first time login pin, the activation code.

Install the application on your smart phone.

For your security, you are required to insert different codes:

  • Insert a user name (mUsername) of your choice (6 alphanumeric characters as minimum)
  • Insert a password (mPassword) of your choice (8 alphanumerical characters as minimum)
  • Insert an mPin of your choice (combination of minimum 4 numbers)
  • Log in, you are now able to access the application!
  • Click on the Full Personal Internet icon of the BLC Bank website
  • Insert your username: Initials + rim (John Smith 256231 = js256231)
  • Insert the pin provided for you on the slip you took from the Branch.

Once you have inserted this pin, you can modify modify it to create a new personalized password and log in!

In order to ensure your security, BLC Bank issues a code that permits you to activate your internet banking account. You will be able to change the code later on.

  • Read and agree to the mobile banking disclaimer.
  • Insert your IB (Internet Banking), it will automatically send an activation code to the IB inbox.
  • Insert your user name (1st letter of name + first letter of last name + Rim number : John Smith 256231 = js256231)
  • Insert your activation Code (that was sent to your IB Inbox)

Once you log in:

  • Kindly insert this code in the correct field
  • Insert a user name (mUsername) of your choice (combination of letters and numbers. 6 alphanumeric characters as minimum)
  • Kindly insert a password (mPassword) of your choice. The Password is to enter your account. It is a combination of letters and numbers, with a minimum of 8 characters.
  • For additional security, please create e new mPin of your choice. The mPin: is to allow you to make transfers. The mPin is a combination of minimum 4 numbers. What is an mPin? An mPin is an additional password that will be requested for access to certain pages, among which, transfers.

Log in, you are now able to access the application!

Kindly note that 3 unsuccessful attempts to log in will lock your account (wrong username, wrong password, wrong mPIN and wrong encryption). The unlock code will be sent to you on your IB inbox.

Pick the mUsername of your choice. It is a combination of letters and numbers, 6 alphanumeric characters as minimum.

It will be your username for the application.

Make sure to not forget it!

For additional security, please create e new mPin of your choice. The mPin: is to allow you to make transfers. The mPin is a combination of minimum 4 numbers. An mPin is an additional password that will be requested for access to certain pages, among which, transfers.

Kindly click on Forgot Password.

A new password will be sent to your IB inbox.

You will be able to change this password later on.

No, this cannot be done, for security reasons.

As soon as your phone has been stolen, kindly inform the bank imediately. We will deactivate the application at once.

The call center number is 1510.

Just like all of BLC Cloud's channels, our full mobile banking application is absolutely free of charge.

Get ready for some serious banking. With our Full Mobile Banking application, you can access all of your BLC Bank accounts.

Here are the different options:

  • My accounts
  • My cards
  • Transfers funds
  • IBANS
  • Inbox
  • Settings
  • E-service

You can access your account (My accounts). You can view all your accounts and balances. It shows you a statement (only view) of your accounts.

You can access your cards (My cards )

You can Transfer fund: from one of your own accounts, to the other. All you have to do is fill in the names of the accounts, the amount and the currency. In order to ensure your security, you automatically receive an e-mail every time you transfer your money: You instantly receive a message on your mobile banking inbox confirming your transfer.

You have access to your Ibans codes that you can copy very simply.

You have access to an Inbox, where you receive emails for every transfer, every error in mPin and when you first subscribe.

You have access to your accounts setting, by entering your mPin and get access to:

  • Currency Converter: Convert currencies here in real time!
  • Loan Calculator: Calculate your loan here, fill in your information and you shall be contacted by the bank as soon as possible.
  • ATM &Branch Locator: Her you can locate all our branches as well as all our ATM
  • You can also contact the branches here.
  • List of Products: Learn more about BLC Products and services: Our Accounts and packages, Our Loans, Our Cards, Our Business solutions
  • News: Have access to our latest news and event!
  • Call: Contact our call center, or e-mail us here
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