Client Email Security Awareness
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Introduction

The following is a general security awareness guide developed by BLC Bank regarding the risks and threats associated with your daily email communications, and the precautions that need to be taken, especially when financial transactions and transfers are involved

 

Problems & solutions

Fraud emails are becoming a widespread phenomenon, wherein a criminal sends you a fake email similar to the one you are expecting, but with minor hardly noticeable changes in the sender’s email and contents.

  • Always scrutinize every piece of information found in the emails you receive, especially sensitive content such as company info, transfers and transactions data, and account numbers. When in suspicion, verify through secondary means such as verbally over the phone, and ask for verification documents if available.
  • Additionally, always remember to double check the sender’s email address (not just the name), since most fraud cases manipulate a letter or number in the sender’s email address.

 

Scams and phishing emails make false statements and impersonate trustworthy entities to fake you into divulging personal info, infect your machine with malicious software or urge you to transfer money to the fraudster’s account.

  • Hence to avoid related critical consequences, always check received emails for the following criteria:

                 * Phishing emails using impersonation pretending to be sent from a high authority in order to intimidate you and push you to promptly reply or act

                 * “Too good to be true” emails claiming prizes, high-profit business deals, etc…

                 * Emails containing fraudulent web links, such as links to your internet banking, pushing you to insert your credentials.

                 * Emails containing malicious attachments that you were not expecting, and from people you do not recognize.

                 * Emails containing informal slang or anonymity (Hi friend), spelling mistakes, emoticons, or requesting sensitive and personal info (username, password, phone, address…).

                 * Urgent flagged emails that require immediate attention and action, yet were not expected.

                 * A supplier suddenly changing his bank account number usually to a country other than his own

  • When one of the above criteria is met or you feel something suspicious, do not open any attachments, click on any links, or reply to the received email. Delete such unrecognized suspicious emails.
  • And finally, to minimize your exposure to such scams as well as spam emails and ads, do not provide your business email on any social media, untrusted website or blog site.

It is also needless to say how important the protection of your email credentials is, hence always keep them secret and never share or write down your email password, and always keep it complex and hard to guess.

 

Contact us

In case you detect or are notified that you have been, or were likely to be, a victim to cybercrime, you are kindly requested to promptly report the incident to the bank’s Information Security team on Infosec[at]blcbank[dot]com and to your local authorities.

 

Remark

The following guidelines are merely tips provided by BLC Bank in an attempt to help raise its clients’ email security awareness and reduce their likelihood of falling victim to email fraud in their day-to-day business. Thus they are not directly related to the Bank or its affiliates in any way, and the Bank is not associated with or held responsible for any business email fraud targeting any client.