Call 1510
  • Instagram
  • Facebook
  • Youtube
  • Linkedin
;

BLC Bank

Rights & duties

Your rights & duties
Principles of banking
Complaint form
Products & services
Glossary

  • PROCEDURE OF RECIEPT AND RESOLUTION OF CLIENTS' COMPLAINTS

    • The client can place the Complaint / Feedback at the help desk of the head office, at the designated places in the branches, or through the Bank website www.blcbank.com.
    • The Complaint / Feedback is transferred immediately to the Customer Protection Department at the Bank’s Head Office without any interference from any concerned entity staff.
    • The Customer Protection Department receives the clients’ Complaints / Feedbacks through the following channels:
      • Comment box available at the Head Office and the branches.Regular Mail at: BLC Bank Building, Adlieh Square2064-5809 Beirut, Lebanon
      • Email: feedback@blcbank.com; website@blcbank.com; info@blcbank.com
      • Bank Website: www.blcbank.com
      • Bank Hotline number 1510 insuring that all calls are recorded

    • The Customer Protection Department acts immediately upon receipt of the Complaint / Feedback in the following manner:
      • Notify the client during a period not exceeding 3 working days and through the specified means of communication, that the Complaint / Feedback was received and is being reviewed.
      • Inform the client of the needed time to assess the Complaint / Feedback and the maximum response time not to exceed 15 days from submission.
      • Assess the Complaint / Feedback and provide the response to the client within the maximum time limit (15 days). This period can be extended an additional 15 days in exceptional cases only provided that the client is informed.
      • If the client does not seek to obtain the official response of the Customer Protection Department within 30 days, the Unit must send a reply to the client by registered mail in accordance with the legal guidelines.
      • The Customer Protection Department documents the client consent of the closure of the Complaint / Feedback.
      • The client may directly file a complaint to the competent Lebanese administrative or justice authorities, without going through the Department in charge at the Bank.
      • The Bank may request additional information and/or supporting documents.
;