Based on the Bank’s mission to deliver what matters to its customers, shareholders, employees and community, we launched a Quality Program shifting our culture from being product centric to customer centric. Through this program,we aim to understand the customer expectations and  strive to deliver what matters to our stakeholders on time, right from the first time and better every time through a constant assessment and review of our existing products and services to ensure that whatwe offer meets and exceeds customers expectations.

Because we value our customers feedback, we have set the NPS Net Promoter Score whereby customers interact with us and inform us what we do well and what we can improve.
This way, we would improve our performance and enhance customer satisfaction.