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I am a Branch Manager of the Tabaris Branch of BLC Bank.
I am running my business in the heart of Beirut City where banking competition and products innovation are at their peak from local and other international banks. Therefore, differentiation is a must in order to be able to compete among the top players in the banking industry.
We at BLC bank choose to deliver product distinction and service excellence at the same time. Therefore, to be a successful branch manager, I promote the benefits of our banking products that match the individual financial needs of each of our clients, and at the same time, I go the extra mile, along with my well trained and devoted team, in providing superior customer service.
I truly believe that the customer is king. Based on that, I have great faith that with the backup of BLC management and my team, we are up to the challenge to distinguish ourselves from other banks by providing an exceptional customer experience inside our branch.
Our various product innovations and service excellence, my team’s expertise and professionalism along with a deep banking knowledge of the Lebanese market will indeed lead us to be “The Best Retail Bank in Lebanon”.
A Day in My Life:
The good example for the team, the supportive and inspiring leader, the positive role model, the strong performance, the professional image, the source of trust for customers; this is the branch manager‘s role.
I have been a branch manager for 7 rewarding years now.
As a branch manager, I am in charge of helping the branch employees develop their skills and create a team spirit ready to serve our customers in the most efficient and friendly way.
My duties also encompass the development and execution of the yearly branch business plan, realizing the targeted budget, to enlarge the branch customer base and generating customer loyalty.
My business day starts at 8:00 in the morning and generally ends at around 5:00 PM. My days are always very busy and very rewarding. What I like the most about my job is seeing the motivation, excitement and dedication of my employees as well as the satisfaction, loyalty and happiness of my clients.
I have a motto in my life, if we do not believe in and love our job then we will never succeed in it.
As a Customer Service Officer (CSO) at BLC bank, I am in charge of serving the Bank’s clients. For me, a CSO at BLC is the bank’s direct point of contact with the customer. The customer may be an individual consumer or a corporate one, and the nature of their service needs can vary considerably, therefore I must be able to handle a multitude of transactions and answer a wide variety of customer queries.
As a CSO, when dealing with a customer, I must be able to quickly decipher the customer's needs, come up with the best solution, and then clearly communicate that solution to the customer. I must have the knowledge to answer most client questions or be able to refer them to people that have the answers.
BLC Bank insists on the fact that their customer service officers should be well trained and prepared to serve customers banking needs and offer banking products and services that best fit the client said needs and thus increase their satisfaction.
Among my daily tasks: answering clients’ phone calls and responding to customers’ requests, providing them with relevant information on our products and services, following-up on customer inquiries not immediately resolved, recommending process improvements, as well as other duties as assigned. Mainly, I am here to help and serve the clients in the best way possible.
In summary, a Customer Service Officer at BLC Bank, works by the bank’s Motto: “We deliver what matters”.
Relationship building and communication skills are essential to develop strong relations with corporate clients.
I am a Relationship Manager working at BLC Bank SAL since July 2008. I am in charge of a diversified portfolio of corporate clients. My daily job is to look after their banking needs and requirements.
My main objective is to assess each customer request, understand the financial needs, provide him with the solutions and generate new business for the Bank.
Communicating with customers represents a large part of my daily work, either over the phone, by e-mail or during clients’ visits.
One of the things I like the most at BLC Bank is the team work and the synergy between departments. We highly rely on each other which helps us to work constructively in a challenging and demanding environment in order to “DELIVER WHAT MATTERS”.
Last but not least, our management team provides us with continuous support, helping us to maintain high standards, allowing us to produce outstanding results in a highly competitive environment.
Since 1998, and from the first week of my career at BLC Bank, I have been consistently positive, tackling all assignments with dedication and a smile. I always come to work full of energy and enthusiasm, ready to take on new challenges and eager to share my insights. I work long, productive hours and often get so involved in my work that I don’t notice that five o'clock has passed.
All along these 13 years at BLC Bank, I have successfully handled different functions through: retail, corporate, commercial and private banking. These rotations and opportunities that BLC Bank offered me, have contributed in developing my skills and banking knowledge which improved my performance an d enabled me to better serve my clients while enhancing BLC Bank‘s image in the region of Jbeil.
Besides being a team player, I am a take-charge person, who is able to present continuous creative ideas and services and at the same time volunteer to assist in other areas of the bank operations when needed.
I love so much my job that one cannot miss how my eyes light up when I am dealing with customers. Always bright and cheerful, I get along well with even the most difficult customers working hard to find solutions adapted to their needs.
At BLC Bank, we rely on long lasting customer relationships because we believe that by maintaining them, we will:
I know it is not always easy to balance the demands of home and work, and I appreciate the constant support provided by BLC Bank to me and my family to maintain this equilibrium.
Today my job at BLC Bank makes me feel I belong here and due to this, I am sure I will be succeeding not only in my career, but in many other areas of life as well.
I am the team leader of the corporate credit analysts at BLC Bank.
Our ultimate role demands a strong combination of interpersonal, analytical and decision-making skills in order to meet clients’ needs in terms of financing while respecting the bank’s credit policy.
A typical credit analyst day starts at 8:00 a.m. and includes:
The job requires wide perseverance and passion to the work to convert a stack of papers into a well thought credit proposal. Moreover, the job offers great variety and we never know what type of deal we will be working on next.
All in all, it is a very challenging and rewarding position that has allowed me to meet lots of great people within BLC Bank and amongst our client base while providing me with a good understanding of the credit approval process.